Assurant
InsuranceAssurant connects support, claims, and repair. When the next step begins, does it know what the last one actually established?
Gap: A support call ends with "charging issue resolved after restart." By morning the phone fails again — but claims sees a resolved problem and repair sees a new complaint. Summaries turn "recommended" into "completed" and a customer's report into a finding, so the customer has to carry the history between handoffs.
vCon unlock: vCons keep the support exchange, diagnostics, and AI summary in one signed, portable record linked to the device and case — so claims and repair can see what was reported, tried, and still unresolved, and inspect the source behind any disputed statement.
